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WEST TITLE

About West Title

Good people.
On your side.

Meet the people behind your closing. A local, independently owned team, helping Minnesota move forward since 1999.

West Title team, left to right: Natalie Merritt, Michele Felber, Michelle Balow and Jana Henckel

MEET YOUR TEAM

A familiar face.
A direct connection.

Have a question about your closing?
Reach out to the person who can help.

1999Founded in St. Louis Park
400+Lenders, brokers, agents, investors & homeowners
112+Combined years of real estate & title experience on the management team
LocalIndependent and owner-operated

Our story

Built on range.
Kept by service.

From second mortgages to REO, we said yes to the files other offices passed on — and learned every one of them cold.

We started out by offering title services on any and all types of transactions, from second mortgages to REO. That diversity, coupled with our attention to customer service, is what built the company. Twenty-plus years later the range is still the point: a refinance for a mortgage broker, a cash purchase for an investor, a contract for deed, a commercial development, a new-construction closing — the same office, the same standards, the same people answering the phone.

We're experienced with the Minnesota market, Minnesota customers, and local and state law. That matters in a business where the details live at the county recorder's office, not in a national call center.

Independent, on purpose

Because West Title is independently owned, we are not affiliated with any one real estate broker, bank, or mortgage company. No one upstream directs where a file goes or how it is handled. Our loyalty is to our customers.

Federal law protects a homeowner's right to choose their own title company. We think that choice should be easy: a neutral third party that represents neither buyer nor seller, assigns a specific closer to communicate directly with the people at the table, and issues gap coverage on every transaction it closes.

REO, from experience

West Title has handled REO business for more than a decade. Successful REO closings — limited warranty deeds, servicer requirements, title cleared before the buyer's policy issues — are vital to a healthy housing market, and they are a discipline of their own. We treat them that way.

Customer service, as a policy

Over the years West has changed policies, procedures, and personnel to make sure customer satisfaction is the first priority. The proof is in the files: clients who switched to us and noticed a sharp increase in the quality of both pre- and post-closing service, and lenders who tell us 5:00 comes and goes without notice at our office.

Michelle Balow, founder of West Title

Michelle Balow

Founder · Owner & operator

Michelle founded West Title in 1999 (as Michelle Pacovsky) and has run it since — from a three-person start-up to an office serving more than 400 lenders, brokers, agents, investors, and homeowners. Clients know her by first name — in their words, "she's there whenever I need assistance."

Leadership

The owner still works the files.

A management team with more than 112 combined years in real estate and title. No regional VP, no national brand standards — the people who built the company are the people closing your file.